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Set up an online-only event

Use Eventbrite to create and run online events. First, set the location to “Online event” during event creation. Then go to “Online events page”. There, add your online event details (like links to your webinar or livestream). Each attendee receives a link to your online event page with their registration. For more information, view our eblink{online event resources=>https://www.eventbrite.com/l/online-event-resources/}.

TIP: eblink{Learn how to host a live, in-person event=>https://www.eventbrite.com/support/articleredirect?anum=5035}!

Set up your online-only event

1. Include words like “webinar” in your event title (under Basic Info).

A clear title is great for SEO and helps attendees find events.

2. Set the location to “Online event” (under Basic Info).

The "Online event" setting lets people know this is a virtual (not in-person) event. Save and you’ll notice a new “Online Event Page” option in the left-side manage events menu.

3. Use the Event Description to provide detailed information (under Details).

• Be clear about when attendees will receive a link to join your event, what you’ll cover, and who's speaking or presenting. • If you expect attendees from multiple time zones, use the Event Description to clarify start and end times. • Include information about any software and internet connection requirements to ensure a smooth viewing experience for attendees.

4. Set up ticket types to match your audience (under Tickets).

Providing a ticket type for group access along with tickets for individual access is a great way to boost sales if you’re eblink{charging for your event=>https://www.eventbrite.com/organizer/pricing target=_blank} online-only event.

5. Set the privacy for your event (under Privacy Settings).

If you don't want your online event to be searchable on sites like Google and Yahoo!, consider making it private. You can even make the event eblink{invite-only=>https://www.eventbrite.com/support/articleredirect?anum=3462} or eblink{password-protected=>https://www.eventbrite.com/support/articleredirect?anum=3364} to add an additional layer of privacy.

NOTE: If you make your event invite-only, attendees have to receive eblink{an invitation you create on Eventbrite=>https://www.eventbrite.com/support/articleredirect?anum=4814} to register.

Create your online event page by adding webinar and livestream links, documents, and descriptions

Create an online events page to put all of your online event information in one place. Attendees get a link to your online events page with each registration.

1. Click “Online Event Page”.

2. Build your online event page.

Add live video content to your online event page. Choose from our preferred partners, eblink{Zoom=>https://www.eventbrite.com/support/articleredirect?anum=41681}, Vimeo Live, Google Meet, or YouTube Live. If you use a different service, add in your own link to your livestream or webinar. Then, customize the look and feel of your online event page. • Add text, images, video, or links to your page. • Use the gear icon to change the visibility of sections. • Rearrange sections with the up-down arrows. • Delete sections by clicking the trash can icon.

TIP: Some features from our partners, such as eblink{Zoom webinars=>https://zoom.us/webinar} and eblink{Vimeo chat=>https://vimeo.zendesk.com/hc/en-us/articles/360040771772-Enabling-disabling-and-moderating-chat}, require paid subscriptions to their services.

3. Save your changes.

4. Preview.

Click “Preview” at the bottom of the page to preview your online event page.

PRO TIP: To preview your event listing (where attendees register), click Preview at the top of the page.

5. Additional Information.

• Attendees receive a link to your online event page when they complete registration. They also receive reminders 48 hours, 2 hours, and 10 minutes before the event starts. If you need to make changes, eblink{edit these reminders or create your own=>https://www.eventbrite.com/support/articleredirect?anum=3327}. • Your online event page is only available to you, any eblink{users with access to the event=>https://www.eventbrite.com/support/articleredirect?anum=3210}, and registered attendees. Otherwise, people see a locked page, button to register, and button to contact the event organizer. • Any videos you use must be yours or adhere to Creative Common copyright licenses. • Online event pages are only available for events using the eblink{new event creation experience=>https://www.eventbrite.com/support/articleredirect?anum=38056}.

Customize the checkout process for attendees

1. Collect information from all attendees (under Order Options > Order Form).

eblink{Collect information from all attendees=>https://www.eventbrite.com/support/articleredirect?anum=3262} and eblink{ask custom questions=>https://www.eventbrite.com/support/articleredirect?anum=3231} to learn more about the people attending your event.

2. Customize the order confirmation email (under Order Options > Order Confirmation).

Enter the organizer's email address as the default reply-to email. Then add information for registered attendees (under "Message for email and printable PDF").

PRO TIP: Include a 'thank you' message in the "Message for Order Confirmation page" text box (under Customize Webpage). This lets attendees know you appreciate their interest in your event.

3. Create promotional codes (under Invite & Promote > Discount & Access Codes).

• eblink{Discount codes=>https://www.eventbrite.com/support/articleredirect?anum=3295} — Discount the price of a ticket. • eblink{Access codes=>https://www.eventbrite.com/support/articleredirect?anum=3922} — Show a hidden ticket. • eblink{Public discounts=>https://www.eventbrite.com/support/articleredirect?anum=3229} — Offer lower rates to seniors, military, children, and other customer segments.

Run a great online event

1. Do a run through.

Technical issues happen. Test your equipment, internet connection, and online tools ahead of time. This is especially important if you have speakers joining from multiple locations.

PRO TIP: If you’re running a large event and have a tight timeline, have someone available to troubleshoot any technical issues you or your attendees experience.

2. Consider collaborative notes.

Add a file to your online event page so attendees can share notes. This is a great way to promote engagement and build a connection between your attendees.

3. Take breaks.

If your event is longer than an hour or takes place in multiple sessions, take breaks. This helps attendees stay focused and engaged.

4. Send a post-event survey.

eblink{Send a survey=>https://www.eventbrite.com/support/articleredirect?anum=6665} to get feedback. This shows attendees you're focused on creating a positive experience.

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