Eventbrite

Help Centre

Organizing an event

Why aren't my transfer settings working?

There are a few things to check if registration transfers aren't working, like your event status, event settings, and order types. Review the settings below to make sure transfers are available and turned on for your event.

In this article

  • 1. Transfers are not enabled for all events and orders.
  • 2. Make sure your settings are saved.

1. Transfers are not enabled for all events and orders.

  • Your event needs to be published and on sale.

  • It needs to be before the event start date & time.

  • You must be using Eventbrite’s Payment Processing (not PayPal or Authorize.Net).

  • Transfers aren’t available for offline payment methods or manual orders completed using the Add Attendees tool.

  • Events that are password-protected can’t use transfers.

  • Orders must be completed online (not through the Organizer app).

  • You need to be collecting from ‘Each attendee’ in your order form at the time the order is placed for it to be eligible for transfers.

  • Transfers aren’t available for free tickets — instead, your attendees should cancel their ticket and re-register.

  • Transfers aren’t available for donation ticket types.

  • Transfers aren't available for attendees who have already checked-in.

2. Make sure your settings are saved.

Anytime you make changes to your registration transfer settings, be sure to save your changes and refresh the page to confirm they are correct.

Still have questions?