Issue multiple refunds

• Before you start
• Refund orders
• View refunded orders

Before you start

• If you don’t have enough money in your event, you can still issue refunds. Eventbrite will ask for your debit or credit card information to complete the refunds, or you can click “Add funds to your event” on your Event Dashboard.

• If you need to refund one order, you can issue refunds individually. 

• If the orders are free, cancel or delete them instead. 

• If your event uses PayPal for payment processing, you’ll complete the refunds with your PayPal account.

Refund orders

Go to Manage my events and select your event. If your event has multiple dates, click All Occurrences and choose a date from the dropdown. Then:

1. Go to "Orders" (under Manage attendees).

2. Select Issue Multiple Refunds.

3. Check the box next to each order that you want to refund. Or, check the box next to “Select All” to refund all orders. 

4. Click Refund.

5. Confirm the number of refunds and click Issue X refunds. (“X” reflects the total number of orders you’ve selected.) If you don’t have enough money in your Eventbrite account, enter your debit or credit card information to complete the refunds. 

6. Review the status column to confirm the success of each refund.

Eventbrite sends a refund confirmation email to the buyer. Refunds will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a canceled or expired card, the attendee will need to to contact their bank or credit card company for help

In some cases, a refund may be declined by the bank due to an expired or canceled card. If you are unable to issue a refund following the steps above, a refund should be issued offline and the funds will remain in your payout. Contact the attendee directly to work out a solution.

View refunded orders

1. Go to Manage my events and select your event

2. Go to Orders (under Manage attendees).

3. Filter by “Refunded and Canceled Orders” (under Order Type).