Organizing an event
Take payments with a BBPOS WisePOS E card reader
If you're selling tickets at the door, you can take payments by connecting the BBPOS WisePOS E card reader to the Eventbrite Organizer App. You can purchase this device from Stripe or contact Eventbrite's onsite vendors for rental information.
In this article
BBPOS WisePOS E card reader information
Requirements for taking payments with a card reader
Pair your card reader
Take payments at your event
Manage multiple devices
BBPOS WisePOS E card reader information
This device is available for purchase directly from Stripe. You must create a Stripe account and complete your business profile before purchasing Stripe card readers.
You can also rent this device through Eventbrite's preferred onsite vendors .
Accepted payments
The BBPOS WisePOS E accepts Visa, Discover (US only), Mastercard, and American Express. Attendees can pay using the following:
Magstripe swipe
Chip transactions
Contactless payment methods
Apple Pay and Google Pay
Payout information
When you connect the Stripe card reader to the Organizer App, transactions will go through Eventbrite. This means that these transactions will go to your event payouts just like transactions on the Eventbrite website.
Support information
If you have issues or questions about operating this device, visit Stripe support .
Requirements for taking payments with a card reader
To take payments with a Stripe card reader, you must meet the following requirements:
Organizer App Device requirements
Android
Android 8.0 and up
The Eventbrite Organizer app version 9.21 or later
Bluetooth and location tracking are turned on.
iOS
iOS 15.0 or later
The Eventbrite Organizer app version 16.0 or later
Bluetooth and location tracking are turned on.
An iPhone device
Event requirements
Your event uses Eventbrite Payment Processing.
Your currency is AUD, CAD, GBP, or USD.
You must have a direct deposit payout method set up for the event.
Your event has wireless internet available for your card reader and iOS or Android device
Account requirements
You're an organizer with a payout method in Australia, Canada, the United Kingdom, or the United States.
Your account is an owner or admin, or you’re a team member with permission to "Sell tickets at the door."
Pair your card reader
You only need to pair your card reader to your organizer app once. When you first pair your device, the device automatically connects. In future sessions, you can connect to your card reader when selling tickets.
1. Connect both devices to your wireless network.
The devices must be connected to the same wireless network. This feature isn't available over cellular data.
Your wireless network must be WPA-personal or WPA2-Personal and password protected.
2. Generate a pairing code from your card reader.
To generate your pairing code:
Swipe right on your card reader to open your settings.
Enter the admin PIN: 07139.
Select Generate pairing code.
3. Pair the card reader from your organizer app.
Log in to the Eventbrite Organizer app. Then:
Tap the menu button in the top left.
Select Device settings.
Select Payment methods.
Select Wise POS card reader.
Select Connect a device.
Select your device, then select Continue.
Enter your pairing code and select Pair.
After your device connects, select Done.
If the app needs permission to access your location, Bluetooth, and Local Network (iOS only) settings, it'll prompt you during this process. These permissions are required to pair the card reader.
If you receive the error message, "Already registered," your device has already been paired. You'll be able to connect it when you sell tickets.
Take payments at your event
When you sell tickets at your event, select Card reader as the payment method. If your card reader isn't connected yet, select it from the list of available readers. This will connect your device to the card reader.
Then follow the instructions on the card reader. A confirmation screen will appear when the transaction is complete.
Manage multiple devices
You can connect multiple readers to the same device. You'll need each device's serial number to identify it during setup and checkout.
When you pair or connect your device, there will be a list of available devices with their serial numbers. Find the serial number device on your device to ensure you're correcting to the right device. For more information, visit Stripe's Help Center article on finding your device's serial number .