Help Centre

Organizing an event

Get paid with PayPal

If Eventbrite Payment Processing isn’t available for your payout country and currency, you may be able to use PayPal to collect payments. Funds are sent directly to your PayPal account, and Eventbrite will send a monthly invoice to collect any service fees.

Need help with your PayPal account or payouts? Visit the PayPal Help Center or contact PayPal .

In this article

PayPal availability
Limitations when using PayPal
Set up PayPal for payouts
How fees and invoices work with PayPal
Troubleshoot missing PayPal funds

PayPal availability

PayPal may be available when you select a currency and payout country that isn't supported by Eventbrite Payment Processing. For some countries and currencies, PayPal is the only option for payment processing.

Limitations when using PayPal

Some Eventbrite features aren’t available when you use PayPal to process payments. Make sure you’re aware of the following limitations:

Reserved seating isn’t supported.
Eventbrite Music isn’t supported.
Attendees can’t cover payment processing fees: Instead, PayPal deducts the processing fees from your ticket sales.
Limits to order modifications: To change your attendee’s ticket type, event, or seat, you’ll need to refund the attendee and have them re-register.
No in-app card payments: The Eventbrite Organizer app doesn’t support card payments with PayPal.
You must use PayPal for payout support: Eventbrite can’t access PayPal transactions or deposit details, so you’ll need to contact PayPal for help with payout issues.

Set up PayPal for payouts

To set up payouts with PayPal from your Eventbrite account:

Go to Events and select the event. If it’s not listed, check under ‘Upcoming events’ or ‘Drafts.’
Go to Payments & tax, then select Payment options.
Use the dropdown to select your payout country. This should match your bank’s location.
Choose the currency attendees will use. If Eventbrite Payment Processing isn’t available for your selection, PayPal will be automatically selected as your payment processor.
Enter your PayPal email address. Your PayPal account must be a Premier or Business account .
Select Save to confirm your selections.

Make sure you verify your PayPal account after it's created. If an account remains unverified, funds will be automatically returned to ticket buyers after 30 days.

How fees and invoices work with PayPal

Attendees pay Eventbrite’s Ticketing Fees when buying tickets. When you use PayPal, you’re required to pay monthly invoices to cover the cost of the Eventbrite Service fee.

PayPal charges you a processing fee

PayPal has a payment processing fee for each transaction. This fee is deducted automatically from your funds before they are available in your PayPal account.

Consider PayPal’s processing fee when setting your ticket prices—you may want to increase prices slightly so that the fee has less of an impact on your payout amount.

Attendees pay Service Fees, and Eventbrite sends you an invoice

With PayPal, the Eventbrite Service Fee is still collected from attendees at checkout. However, rather than being sent to Eventbrite, the fees are sent to your PayPal account along with your ticket sales.

To collect the Service Fees, Eventbrite will send you an invoice on the first of each month that covers the fees for all orders from the previous month.

You pay the Eventbrite invoice

You have 30 days to pay the invoice. Reminder emails will be sent as the due date approaches.

If you don’t pay your invoice on time, your Eventbrite account may be suspended. To avoid disruption, pay as soon as possible.

To pay your invoice from your Eventbrite account:

Go to Manage my events .
Go to Finance and select Invoices .
Select Pay Now, then select your payment method and complete your invoice payment.

If you would like to review the invoice before paying, select an invoice number to view the events included. You can select an event’s name for an overview of all orders and fees, any refunds you've processed, and charges or credits applied to your account.

You can pay your invoice using PayPal. Other accepted payment methods include:

Debit or credit card, if your event currency is either USD, AUD, CAD, EUR, GBP, or NZD
Personal check, if your event currency is USD

For payment with a personal check, write your invoice number on the check and mail it to:

Eventbrite, Inc. P.O. Box 204845 Dallas, TX 75320-4845 USA

Once mailed, checks are typically processed by Eventbrite within 10 business days. You'll receive a confirmation email once it’s been processed.

Troubleshoot missing PayPal funds

If you’ve sold tickets but don’t have funds in your PayPal account, here are some things to check before you contact PayPal :

Check your PayPal email address in Eventbrite

To make sure the email you entered is correct:

From your Eventbrite account, go to Manage my events and select your event.
Using the left-hand menu, select Payments & tax.
Select Payment options.
Check the PayPal email listed for typos or errors. If the email address is incorrect, write it down for reference, then correct it and save your changes.
Contact PayPal to have any funds associated with the incorrect email and merchant account routed to the correct PayPal email and merchant account.

The transaction number can help PayPal locate the payment. It's located below the Eventbrite order number in your Orders report.

Confirm your email address with PayPal

When you create a PayPal account, PayPal requires you to confirm your email address. Check your inbox for a verification email from PayPal that includes a confirmation link. It might be in your spam or junk folder.

You can also follow PayPal’s steps to resend the confirmation email from your web browser or the PayPal app.

Review messages from PayPal

If there’s an issue with your PayPal account, PayPal will usually email you. Check your inbox, including your junk or spam folders, for any messages from PayPal. If needed, contact PayPal to ensure your account can send and receive funds.