Create custom questions for attendees

Create custom questions for attendees to collect more information, like food preference or t-shirt size. To get started, go to Order options and choose Order form in your event. Then enter the information you want to collect in the search field, and select the plus sign (+).

In this article

1. Go to your Event Dashboard.
2. Go to "Order Form" (under Order Options).
3. Add custom questions.
4. Set up your question.
5. Optional: Add conditional sub-questions.
6. Optional: Display the question for specific ticket types.
7. Save your changes.

1. Go to your Event Dashboard.

2. Go to "Order Form" (under Order Options).

Select Create a new form, or choose an existing event to copy the order form. If you create a new form, choose one of the following collection types:

Ticket buyer: Collect information from just the person purchasing tickets.
Each attendee: Collect information from each person attending the event.

3. Add custom questions.

Enter the information you want to collect in the search field. Then, select the plus sign (+) to add your custom question. Make sure the information you collect falls within Eventbrite's privacy policy.

4. Set up your question.

Enter your question in the Question prompt. Then choose one of the following question types:

Short text: for short answers to questions like "What speaker would you like to see at a future event?"
Paragraph text: for longer answers to questions like "What do you hope to learn?"
Multiple choice: if you want attendees to select more than one option.
Single choice: if you want attendees to only select one option.
Select from dropdown: if you want your single choice options to be listed in a drop down. This is best if you have several options to choose from.
Additional terms & conditions: use additional terms to collect agreement to the terms and conditions for your event.

If your question type is a multiple choice, single choice, or dropdown, you can limit the number of times each answer can be selected by selecting the limit quantity for each option toggle. For example, if you limit the number of times an answer can be selected to 20, the answer won’t be available to choose after it’s been selected 20 times.

If your event is recurring, choice limits can't be set for custom questions.

5. Optional: Add conditional sub-questions.

Check the box labeled Add a conditional sub-question to add a follow up question that depends on the attendee’s answer to the main question (radio button, dropdown, or checkbox only).

For example, if you’re serving food at your event, you might have a question that asks if your attendee is vegan or non-vegan. If an attendee selects “vegan” as their answer to your main custom question, you can set up a conditional sub-question that asks them to choose from a list of vegan meal options.

Conditional sub-questions can only be asked for the original custom question and not another sub-question.

6. Optional: Display the question for specific ticket types.

If you have ticket types that your custom question doesn’t apply to, check the box labeled Show this question for specific ticket types. Then choose which tickets you want the question to show for.

7. Save your changes.

Order form questions are asked after the ticket buyer places their order. Their tickets are issued once the required information is provided.

Eventbrite will send up to four automated emails reminding ticket buyers to answer your order form questions. Reminders are sent:

24 hours after a buyer registers
48 hours after a buyer registers
48 hours before your event’s start time
24 hours before your event’s start time

If you need information sooner, email the ticket buyer to request that they log in to their Eventbrite account and fill out the requested information under Tickets.