Sales and service employees all work closely with customers, and thus have a share in creating sales, sustaining customer loyalty, and guaranteeing differentiation. However, many brands struggle to implement desired behavior and simplify dealer-development, and thus unintentionally jeopardize customer retention and decrease sales opportunities. The need for behavioral change is larger than ever, because in spite of our digitized world, the human touch remains a fundamental part of an organization’s ability to retain customers and create sales.

Join us on June 19th to learn more about:

• How to bridge execution and results through behavioral change.

• The 4 crucial elements to leading behavioral: Design, prioritize, train and motivate.

• How to simplify dealer-development to increase efficiency.

Agenda

• 10.00 AM / 3.00 PM: Driving results with intentional and desired behavior / Nicholas Malcolm, Managing Director and Partner at ag analytics.

• 10.20 AM / 3.20 PM: Breaking down behavioral change - Design, measure, train and motivate / Kasper Lykke Pedersen, Partner at ag analytics.

• 10:40 / 3.40 PM: Q&A Session