State of Agentic AI in Insurance — Co-Hosted by Peak3 & Copenhagen Fintech

At the Copenhagen Fintech Corporate Masterclass in February last year, Peak3 shared their experience designing next-generation insurance through stackable insurance models. This year, they kick off 2025 by opening the black box on their latest work: how Agentic AI is reshaping the entire insurance value chain.

Agentic AI is moving from hype to real impact — transforming how insurers sell, serve and process claims. In this session, Peak3 shares hands-on insights from global insurers across EMEA and APAC, including learnings from ZhongAn, the world’s largest digital insurer processing 19+ billion policies annually.

You’ll see what agentic AI looks like in production and how leading insurers achieve major performance gains by integrating AI agents across the entire value chain.

What you will learn:

1: The global state of agentic AI in insurance

Why insurance is structurally primed for AI adoption (strong governance, digital maturity) and how markets in Europe and APAC are evolving.

2: Real use cases delivering measurable ROI

• Voice & text agents handling 70%+ of customer interactions autonomously
• 100% automated quality assurance reducing high-risk issues by 85%
• Agentic Claim AI increasing straight-through processing from 7% to 50%+ and cutting settlement time from days to under 60 seconds

3: How to organise for success

What it takes to scale: business-led AI teams, centralized engineering support, and a modern orchestration layer connecting LLMs to core systems.

Why Join?

You’ll get a clear, practical overview of what works today, what drives ROI, and how insurers can adopt agentic AI responsibly and efficiently.

Format:

• Breakfast served from 08:50.
• Presentations start at 09:15

Please register to receive dial-in-link to the event.

If you have questions - please reach out to Marie-Louise Roth (mlr@copenhagenfintech.dk)