E-meet Michele Hansen and hear her story behind the book 'Deploy Empathy' and join in on a workshop on 'Customer interview practice'😉

How you ask questions is just as important as the questions you ask. In this workshop, you'll learn the key ways to build rapport with an interview participant and help them open up, and then have the opportunity to practice with others.

AGENDA:

- CPHUX Presentation

- Michele Intro

- Book Talk

- Workshop (group work)

- Q&A session

There is only room for 100 people in Zoom, we'll open the room at 18:00 CEST but the event won't start till 18:15 CEST. If you come late there's a chance you won't get in.

Around 18:30 we will lock down the session because you need to have participated in the talk to be part of the workshop.

Here is the Zoom Link:

https://us02web.zoom.us/meeting/register/tZctf-6prDgpG9exZQAS2I-3_1J42US9QfNV

If you'd like to hear the talk but not participate in the workshop, join our Facebook Livestream here:

https://www.facebook.com/CPHUXofficial/videos/

ABOUT THE BOOK:

Deploy Empathy will help you learn the skill of talking to your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes.

Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.

By the end of this book, you’ll be able to interview customers and potential customers with confidence.

BUY THE BOOK HERE:

https://www.amazon.com/gp/product/B09B8QR3WG

MEET UX PASSIONIST:

Michele Hansen

Author

Michele Hansen is the Co-Founder of Geocodio, a B2B SaaS company. She is also the author of Deploy Empathy, a practical guide to interviewing customers, and co-host of Software Social Podcast. She has interviewed thousands of customers over the past six years in both B2C and B2B contexts.

Website: https://deployempathy.com/

Twitter: https://twitter.com/mjwhansen

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Want to join our exclusive member events?

We got you covered. We offer a membership plan that makes it super easy to become a part of the community and attend our exclusive events. You get free tickets to our member events, access to all our recordings of our past events, monthly portfolio feedback sessions and much more! 🎉

Visit https://www.cphux.com/membership/ to check out all the details.

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FAQs

Where will the webinar happen?

Find the event on Zoom or on our Facebook Live Stream here https://www.facebook.com/CPHUXofficial/videos/

Can I get the recording/slides afterwards?

Yes, all of our members have access to our Webinar Library, which will be uploaded shortly after the event.

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SOCIAL MEDIA PERMISSION:

By participating you automatically give CPHUX permission to record the webinar with the intention of using it for internal self-improvements and for all CPHUX Core Community Members.

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CPHUX:

CPHUX is the largest UX Community in Copenhagen. We bridge the gap between UX Designers and businesses. Create transparency around UX and unite the amazing designers which are in our ecosystem. We support and embrace all UX initiatives, so feel free to reach out for future collaborations.